One of the things that I do every day is to send an email to my list asking them if they have seen my recent article on Building Customer Reputation with a particular Online Review System that I am using. The answer that I get every time is generally a positive one. The cause of this is that the huge majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can’t personally offer guidance, I will definitely pass along great experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in business for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources that can be used on the world wide web to market your company. The problem is, many business owners don’t use them to the fullest extent possible. In this case, it might be said that a poor experience is better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the standing management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it is extremely important to follow up with them to help make sure that they are satisfied with the service they receive. But some business owners appear to think that just because a referral is a good review, it does not necessarily imply anything else. If a person leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you would like to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the ideal review? It might be a great idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, of course, would like to look into whether your online reputation management system supplier provides any additional services. For example, some of the business owners offer software to help businesses manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it’s not likely that lots of folks will be interested in using it.
So if you’re looking to get a poor review chance website up and running, make sure that you find an organization that offers a good experience no matter what the situation is. Do not give them false assurances. And make sure you’re treating every person who comes onto your website with the exact same respect that you would if they were a customer. That will allow you to have a better experience with each person, which will translate into a more positive business experience for everyone.