One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Customer Reputation with a particular Online Review System that I am using. The answer that I get each time is usually a positive one. The cause of this is that the huge majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in a previous article on the matter:
“Even if I can’t personally offer advice, I can definitely pass along good experience. How do I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person who has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is simple: both of these are free resources which can be used on the Internet to market your company. The issue is, many business owners don’t utilize them to the fullest extent possible. In this case, it might be said that a poor experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within the reputation management program. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a client referral, it’s extremely important to follow up with them to make sure that they are content with the service they get. But some business owners seem to think that simply as a referral is a good review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you want to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the ideal review? It may be a great idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your company. You may either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your site by installing a nanny website manager support. An online reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t need to do anything. Just accept the fact that people are going to leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, naturally, would like to check into whether or not your online reputation management system provider offers any additional services. For example, some of these business owners provide software to help companies manage reviews. While it’s a nice bit of software, if it is only available to business owners, it’s not likely that many folks will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, be sure that you find a company that offers a good experience no matter what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your site with the exact same respect that you would if they were a client. That will help you have a better experience with every person, which will translate into a more positive business experience for everyone.