One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Customer Reputation with a specific Online Review System which I am using. The response that I get every time is generally a positive one. The reason for this is that the huge majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can not personally offer advice, I will definitely pass along great experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else who has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources that may be used on the world wide web to promote your business. The issue is, many business owners don’t utilize them to the fullest extent possible. In this case, it might be said that a bad experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within the standing management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it’s extremely important to follow up with them to make sure that they are satisfied with the service they get. But some business owners appear to think that simply because a referral is a fantastic review, it doesn’t necessarily imply anything else. If a person leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you would like to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the ideal review? It may be a good idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way that it is possible to use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your company. You can either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t need to do anything. Just accept the fact that people are going to leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, of course, want to check into whether your online reputation management system supplier offers any additional services. By way of example, some of the business owners offer applications to help companies manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it is not probable that lots of folks will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, be certain that you find an organization that offers a fantastic experience regardless of what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your website with the same respect that you would if they were a client. That can allow you to have a better experience with every person, which will translate into a more positive business experience for everyone.