One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent post on Building Customer Reputation with a specific Online Review System which I am using. The response that I get each time is generally a positive one. The cause of this is that the huge majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can’t personally provide advice, I will definitely pass along great experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources that can be used on the Internet to promote your business. The issue is, many business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a poor experience is better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the standing management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it’s very important to follow up with them to help make sure they are satisfied with the service they get. But some business owners appear to think that simply as a referral is a good review, it doesn’t necessarily imply anything else. If a person leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you want to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the ideal review? It might be a great idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Just accept the fact that people are going to leave reviews and bear in mind they’re doing this on a voluntary basis.
You will, naturally, want to look into whether or not your online reputation management system provider offers any additional services. For instance, some of these business owners provide software to help businesses manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it’s not probable that lots of folks will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, be certain that you find a company that provides a fantastic experience regardless of what the circumstance is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your site with the same respect that you would if they were a customer. That can allow you to have a better experience with every person, which will translate into a more positive business experience for everybody.