One of the things that I do every day is to send an email to my list asking them if they have seen my recent post on Building Client Reputation with a particular Online Review System that I am using. The answer that I get every time is generally a positive one. The reason for this is that the vast majority of people who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can’t personally offer guidance, I can definitely pass along great experience. How do I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person who has been in business for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources that can be used on the world wide web to promote your business. The issue is, many small business owners don’t use them to the fullest extent possible. In this case, it might be said that a poor experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it is extremely important to follow up with them to help make sure that they are content with the service they get. But some business owners appear to think that just as a referral is a good review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you want to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there isn’t any such thing as the ideal review? It might be a great idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool like Google Places is to supply an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool like this will allow individuals to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and bear in mind that they are doing this on a voluntary basis.
You will, of course, want to check into whether or not your online reputation management system supplier provides any additional services. By way of example, some of these business owners offer software to help companies manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it is not probable that lots of folks will be interested in using it.
So if you’re looking to get a bad review chance website up and running, make sure that you find a company that provides a fantastic experience regardless of what the circumstance is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your website with the exact same respect that you would if they were a client. That will allow you to have a better experience with each person, which will translate into a more favorable business experience for everyone.