One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Client Reputation with a particular Online Review System that I am using. The answer that I get every time is usually a positive one. The cause of this is that the vast majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally provide guidance, I will definitely pass along great experience. How can I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else who has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of these are free resources which may be used on the Internet to market your company. The issue is, many small business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a poor experience is better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the standing management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it’s extremely important to follow up with them to help make sure they are content with the service they receive. But some business owners appear to think that simply because a referral is a fantastic review, it does not necessarily imply anything else. If a person leaves a bad review, you might wind up missing a great chance to get more referrals.
If you would like to use an internet customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there isn’t any such thing as the perfect review? It might be a good idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way which it is possible to use an online reputation management tool like Google Places is to supply an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you can just make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An online reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, of course, would like to check into whether your online reputation management system provider provides any additional services. By way of example, some of the business owners provide software to help businesses manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it is not likely that lots of folks will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, be certain that you find an organization that provides a good experience no matter what the situation is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your website with the same respect that you want if they were a customer. That will help you have a better experience with each individual, which will translate into a more favorable business experience for everybody.