One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Customer Reputation with a specific Online Review System which I am using. The answer that I get each time is generally a positive one. The reason for this is that the huge majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in a previous post on the matter:
“Even if I can’t personally provide guidance, I will definitely pass along great experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else who has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources that may be used on the world wide web to promote your business. The problem is, many small business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a poor experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their standing management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a customer referral, it’s extremely important to follow up with them to make sure that they are content with the service they get. But some business owners seem to think that just as a referral is a good review, it does not necessarily mean anything else. If someone leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you want to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the perfect review? It may be a great idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool like Google Places is to supply an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Just accept the fact that people will leave reviews and bear in mind that they are doing this on a voluntary basis.
You will, naturally, would like to check into whether or not your online reputation management system supplier offers any additional services. For instance, some of these business owners provide applications to help businesses manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it is not likely that lots of folks will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, be sure that you find a company that provides a fantastic experience no matter what the situation is. Do not give them false assurances. And ensure that you’re treating every person who comes onto your site with the exact same respect that you want if they were a customer. That will help you have a better experience with each individual, which will translate into a more positive business experience for everybody.