One of the things that I do every day is to send an email to my list asking them if they have seen my recent post on Building Client Reputation with a particular Online Review System which I am using. The response that I get each time is generally a positive one. The cause of this is that the vast majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can not personally provide advice, I can definitely pass along great experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in business for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources that can be used on the Internet to market your company. The issue is, many business owners don’t use them to the fullest extent possible. In this case, it might be said that a bad experience is better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within the reputation management plan. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a customer referral, it’s very important to follow up with them to make sure that they are satisfied with the service they get. But some business owners appear to think that just because a referral is a good review, it does not necessarily imply anything else. If a person leaves a bad review, you could end up missing a terrific chance to get more referrals.
If you want to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the perfect review? It might be a good idea to use other popular business review websites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool like Google Places is to supply an additional feature that allows people to leave reviews about your company. You may either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool like this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t need to do anything. Simply accept the fact that people will leave reviews and bear in mind that they are doing this on a voluntary basis.
You will, naturally, want to check into whether or not your online reputation management system provider provides any extra services. For example, some of the business owners provide applications to help companies manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it’s not likely that many folks will be interested in using it.
So if you’re looking to get a poor review chance website up and running, be sure that you find a company that offers a good experience regardless of what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your website with the exact same respect that you would if they were a client. That will help you have a better experience with every person, which will translate into a more positive business experience for everybody.