One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent article on Building Client Reputation with a particular Online Review System which I am using. The response that I get each time is generally a positive one. The reason for this is that the vast majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier article on the matter:
“Even if I can not personally provide guidance, I can definitely pass along great experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources that may be used on the world wide web to market your company. The problem is, many business owners don’t use them to the fullest extent possible. In this case, it might be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their standing management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it is very important to follow up with them to help make sure they are satisfied with the service they receive. But some business owners appear to think that simply because a referral is a good review, it does not necessarily imply anything else. If a person leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the perfect review? It may be a great idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way that it is possible to use an online reputation management tool such as Google Places is to supply an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Just accept the fact that people will leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system provider offers any additional services. By way of example, some of the business owners provide applications to help businesses manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it is not likely that many people will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, be sure that you find a company that provides a good experience no matter what the circumstance is. Do not give them false assurances. And make sure you’re treating every person who comes onto your website with the exact same respect that you would if they were a customer. That will allow you to have a better experience with each person, which will translate into a more favorable business experience for everyone.