One of the things which I do every day is to send an email to my list asking them if they have seen my recent post on Building Customer Reputation with a specific Online Review System that I am using. The response that I get each time is generally a positive one. The reason for this is that the vast majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally provide advice, I will definitely pass along great experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in operation for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of these are free resources that may be used on the Internet to market your company. The issue is, many small business owners don’t use them to the fullest extent possible. In this case, it could be said that a poor experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within their standing management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it is extremely important to follow up with them to help make sure they are content with the service they get. But some business owners appear to think that simply as a referral is a fantastic review, it does not necessarily imply anything else. If someone leaves a bad review, you might wind up missing a great chance to get more referrals.
If you want to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there isn’t any such thing as the perfect review? It might be a great idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool such as Google Places is to supply an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your website by installing a nanny website manager support. An online reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Just accept the fact that people are going to leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system supplier provides any additional services. By way of example, some of these business owners offer applications to help businesses manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it’s not likely that lots of people will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, make sure that you find a company that provides a fantastic experience no matter what the situation is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your website with the same respect that you would if they were a customer. That will allow you to have a better experience with every person, which will translate into a more favorable business experience for everyone.