One of the things that I do every day is to send an email to my list asking them if they have seen my recent post on Building Customer Reputation with a particular Online Review System which I am using. The response that I get every time is usually a positive one. The reason for this is that the huge majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can’t personally offer guidance, I can definitely pass along great experience. How do I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is simple: both of these are free resources which can be used on the Internet to market your company. The problem is, many business owners don’t use them to the fullest extent possible. In this case, it might be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within their standing management program. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it’s extremely important to follow up with them to make sure that they are content with the service they get. But some business owners appear to think that simply because a referral is a good review, it does not necessarily imply anything else. If someone leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you would like to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there isn’t any such thing as the ideal review? It might be a good idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your company or website.
The way which it is possible to use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your website by installing a nanny website manager support. An online reputation management tool like this will allow individuals to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and bear in mind they’re doing this on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system provider offers any additional services. By way of example, some of these business owners offer applications to help businesses manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it is not probable that lots of people will be interested in using it.
So if you’re looking to get a poor review chance website up and running, make sure that you find a company that offers a good experience regardless of what the circumstance is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your website with the exact same respect that you want if they were a customer. That will help you have a better experience with every person, which will translate into a more positive business experience for everyone.