One of the things which I do every day is to send an e-mail to my list asking them if they’ve seen my recent article on Building Customer Reputation with a particular Online Review System which I am using. The response that I get each time is generally a positive one. The reason for this is that the vast majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in a previous article on the matter:
“Even if I can’t personally offer guidance, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else that has been in business for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources that can be used on the Internet to promote your business. The problem is, many business owners don’t use them to the fullest extent possible. In this case, it could be said that a poor experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the reputation management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a client referral, it’s extremely important to follow up with them to make sure they are satisfied with the service they get. But some business owners appear to think that simply because a referral is a good review, it does not necessarily imply anything else. If someone leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you want to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there is no such thing as the perfect review? It may be a good idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Just accept the fact that people will leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, naturally, would like to check into whether your online reputation management system supplier provides any additional services. For example, some of the business owners offer applications to help companies manage reviews. While it’s a wonderful piece of software, if it’s only available to business owners, it is not likely that lots of people will be interested in using it.
So if you’re looking to get a bad review chance website up and running, be certain that you find a company that provides a good experience no matter what the situation is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your website with the same respect that you want if they were a client. That can allow you to have a better experience with every person, which will translate into a more favorable business experience for everyone.