One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent post on Building Client Reputation with a particular Online Review System that I am using. The answer that I get each time is usually a positive one. The cause of this is that the vast majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in an earlier article on the matter:
“Even if I can’t personally offer guidance, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in operation for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources which can be used on the world wide web to promote your business. The issue is, many business owners don’t utilize them to the fullest extent possible. In cases like this, it might be said that a poor experience is better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a client referral, it is very important to follow up with them to help make sure that they are satisfied with the service they get. But some business owners appear to think that simply as a referral is a good review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you could end up missing a terrific chance to get more referrals.
If you want to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the perfect review? It might be a good idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool like Google Places is to supply an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you could just make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your website. You won’t have to do anything. Just accept the fact that people will leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, naturally, want to look into whether your online reputation management system provider offers any extra services. For instance, some of the business owners provide applications to help companies manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it’s not likely that lots of folks will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, make certain that you find an organization that provides a fantastic experience regardless of what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your website with the same respect that you want if they were a customer. That will allow you to have a better experience with every person, which will translate into a more favorable business experience for everybody.