One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Client Reputation with a specific Online Review System that I am using. The answer that I get every time is usually a positive one. The cause of this is that the vast majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can’t personally offer advice, I will definitely pass along great experience. How can I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of these are free resources that can be used on the Internet to promote your business. The problem is, many business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a poor experience is better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the standing management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a client referral, it is very important to follow up with them to help make sure that they are satisfied with the service they receive. But some business owners seem to think that simply because a referral is a good review, it does not necessarily imply anything else. If a person leaves a bad review, you could end up missing a terrific chance to get more referrals.
If you would like to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the ideal review? It might be a great idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way which it is possible to use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you can just make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool like this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, naturally, would like to look into whether or not your online reputation management system supplier provides any extra services. By way of example, some of the business owners offer applications to help businesses manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it’s not likely that lots of folks will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, make sure that you find an organization that offers a good experience no matter what the situation is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your site with the exact same respect that you want if they were a customer. That can allow you to have a better experience with every individual, which will translate into a more favorable business experience for everyone.