One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent article on Building Client Reputation with a specific Online Review System which I am using. The response that I get each time is generally a positive one. The cause of this is that the huge majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally offer guidance, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources that can be used on the Internet to market your company. The issue is, many business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a poor experience is better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the reputation management program. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it’s extremely important to follow up with them to help make sure that they are satisfied with the service they receive. But some business owners seem to think that just because a referral is a good review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you want to use an internet customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the ideal review? It might be a great idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way which it is possible to use an online reputation management tool such as Google Places is to supply an additional feature that allows people to leave reviews about your company. You may either require visitors to create their own profile or you can just make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool like this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system provider provides any additional services. By way of example, some of the business owners provide software to help companies manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it’s not likely that many folks will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, make sure that you find a company that provides a good experience regardless of what the circumstance is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your website with the exact same respect that you would if they were a customer. That can allow you to have a better experience with each person, which will translate into a more positive business experience for everybody.