One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent post on Building Client Reputation with a particular Online Review System that I am using. The answer that I get every time is usually a positive one. The cause of this is that the huge majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in a previous article on the matter:
“Even if I can not personally provide guidance, I will definitely pass along great experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources which can be used on the Internet to market your company. The issue is, many business owners don’t utilize them to the fullest extent possible. In cases like this, it might be said that a poor experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their standing management program. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it is very important to follow up with them to help make sure they are content with the service they receive. But some business owners seem to think that simply because a referral is a good review, it does not necessarily imply anything else. If someone leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you would like to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there isn’t any such thing as the perfect review? It might be a great idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your company. You may either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t have to do anything. Just accept the fact that people will leave reviews and bear in mind that they are doing this on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system provider provides any additional services. For instance, some of the business owners provide software to help companies manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it is not likely that lots of folks will be interested in using it.
So if you’re looking to get a poor review chance website up and running, make certain that you find a company that provides a good experience regardless of what the circumstance is. Do not give them false assurances. And ensure you’re treating every person who comes onto your website with the same respect that you would if they were a client. That will allow you to have a better experience with each person, which will translate into a more positive business experience for everybody.