One of the things that I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Client Reputation with a particular Online Review System that I am using. The answer that I get every time is generally a positive one. The reason for this is that the vast majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can’t personally offer guidance, I will definitely pass along good experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in business for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources that may be used on the Internet to market your company. The issue is, many business owners don’t utilize them to the fullest extent possible. In cases like this, it might be said that a poor experience is far better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the reputation management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a client referral, it is very important to follow up with them to help make sure that they are satisfied with the service they receive. But some business owners appear to think that simply as a referral is a good review, it does not necessarily mean anything else. If a person leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you want to use an internet customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the ideal review? It may be a great idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way that it is possible to use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, of course, want to check into whether your online reputation management system supplier offers any additional services. By way of example, some of the business owners provide applications to help companies manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it is not probable that many folks will be interested in using it.
So if you’re interested in getting a poor review opportunity website up and running, be sure that you find an organization that offers a fantastic experience regardless of what the situation is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your site with the exact same respect that you would if they were a client. That can allow you to have a better experience with each person, which will translate into a more favorable business experience for everyone.