One of the things which I do every day is to send an email to my list asking them if they have seen my recent post on Building Client Reputation with a specific Online Review System that I am using. The answer that I get every time is generally a positive one. The reason for this is that the huge majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can’t personally provide advice, I can definitely pass along great experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else that has been in business for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of these are free resources that may be used on the Internet to promote your business. The problem is, many small business owners don’t use them to the fullest extent possible. In cases like this, it might be said that a poor experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the standing management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it’s very important to follow up with them to help make sure they are satisfied with the service they receive. But some business owners seem to think that simply as a referral is a good review, it doesn’t necessarily imply anything else. If a person leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there isn’t any such thing as the ideal review? It may be a great idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way which it is possible to use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An online reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, of course, would like to check into whether your online reputation management system provider offers any additional services. For example, some of the business owners provide applications to help companies manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it’s not likely that lots of folks will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, be sure that you find a company that provides a fantastic experience no matter what the situation is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your site with the same respect that you would if they were a client. That can help you have a better experience with each individual, which will translate into a more favorable business experience for everybody.