One of the things that I do every day is to send an email to my list asking them if they have seen my recent post on Building Customer Reputation with a specific Online Review System that I am using. The response that I get every time is usually a positive one. The cause of this is that the vast majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally offer advice, I can definitely pass along good experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from another person who has been in operation for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources which can be used on the world wide web to market your company. The issue is, many small business owners don’t utilize them to the fullest extent possible. In this case, it might be said that a bad experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their reputation management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it is very important to follow up with them to help make sure they are content with the service they receive. But some business owners appear to think that just as a referral is a good review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you could end up missing a terrific chance to get more referrals.
If you want to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the ideal review? It might be a good idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way that it is possible to use an online reputation management tool like Google Places is to supply an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you could just make it possible for people to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Simply accept the fact that people will leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system provider offers any extra services. For example, some of these business owners provide applications to help companies manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it’s not probable that many people will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, make certain that you find an organization that provides a good experience regardless of what the circumstance is. Do not give them false assurances. And ensure that you’re treating every person who comes onto your website with the exact same respect that you want if they were a customer. That will allow you to have a better experience with each individual, which will translate into a more favorable business experience for everyone.