One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Client Reputation with a specific Online Review System that I am using. The response that I get every time is usually a positive one. The cause of this is that the vast majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can not personally provide advice, I will definitely pass along great experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources that may be used on the Internet to market your company. The problem is, many small business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a poor experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the standing management program. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a client referral, it’s very important to follow up with them to make sure that they are content with the service they receive. But some business owners appear to think that simply because a referral is a good review, it does not necessarily imply anything else. If someone leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you would like to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the ideal review? It might be a good idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool like Google Places is to supply an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you could just make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t need to do anything. Just accept the fact that people will leave reviews and bear in mind that they are doing this on a voluntary basis.
You will, naturally, would like to check into whether or not your online reputation management system supplier provides any additional services. For instance, some of the business owners offer software to help businesses manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it is not likely that many people will be interested in using it.
So if you’re looking to get a poor review chance website up and running, make sure that you find a company that provides a fantastic experience regardless of what the situation is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your site with the exact same respect that you want if they were a customer. That will allow you to have a better experience with every individual, which will translate into a more positive business experience for everybody.