One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Client Reputation with a particular Online Review System which I am using. The answer that I get each time is generally a positive one. The reason for this is that the huge majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can’t personally provide guidance, I will definitely pass along great experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in operation for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources which can be used on the Internet to promote your business. The problem is, many small business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a bad experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within their reputation management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it’s extremely important to follow up with them to help make sure they are satisfied with the service they get. But some business owners seem to think that just because a referral is a good review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you want to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the perfect review? It might be a good idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way which it is possible to use an online reputation management tool like Google Places is to supply an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you could just make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, of course, would like to check into whether your online reputation management system supplier offers any extra services. By way of instance, some of these business owners provide software to help businesses manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it’s not likely that many people will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, be sure that you find an organization that offers a good experience regardless of what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your website with the same respect that you want if they were a client. That can allow you to have a better experience with every individual, which will translate into a more favorable business experience for everyone.