One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Client Reputation with a specific Online Review System that I am using. The answer that I get each time is generally a positive one. The reason for this is that the huge majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally offer advice, I can definitely pass along great experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in business for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources that can be used on the Internet to promote your business. The problem is, many business owners don’t use them to the fullest extent possible. In cases like this, it might be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the standing management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it is extremely important to follow up with them to make sure that they are satisfied with the service they receive. But some business owners appear to think that just as a referral is a good review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you could end up missing a great chance to get more referrals.
If you want to use an internet customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the ideal review? It may be a great idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t have to do anything. Simply accept the fact that people will leave reviews and bear in mind they’re doing so on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system provider offers any additional services. For instance, some of these business owners offer applications to help companies manage reviews. While it’s a nice piece of software, if it is only available to business owners, it’s not probable that lots of folks will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, make certain that you find an organization that provides a fantastic experience regardless of what the circumstance is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your website with the same respect that you want if they were a customer. That will allow you to have a better experience with every individual, which will translate into a more positive business experience for everyone.