One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Customer Reputation with a particular Online Review System that I am using. The response that I get every time is usually a positive one. The cause of this is that the vast majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can’t personally offer advice, I will definitely pass along great experience. How do I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in business for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of these are free resources that can be used on the world wide web to promote your business. The problem is, many small business owners don’t use them to the fullest extent possible. In this case, it could be said that a bad experience is better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within their reputation management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a customer referral, it’s very important to follow up with them to help make sure they are content with the service they get. But some business owners seem to think that just as a referral is a fantastic review, it does not necessarily mean anything else. If someone leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you would like to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the ideal review? It may be a great idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way that it is possible to use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system provider offers any extra services. For instance, some of these business owners offer applications to help companies manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it’s not probable that lots of folks will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, be certain that you find a company that provides a good experience regardless of what the situation is. Do not give them false assurances. And ensure you’re treating every person who comes onto your site with the same respect that you would if they were a client. That can help you have a better experience with every individual, which will translate into a more favorable business experience for everybody.