One of the things that I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Client Reputation with a particular Online Review System that I am using. The response that I get every time is usually a positive one. The reason for this is that the vast majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can not personally offer guidance, I can definitely pass along good experience. How can I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person who has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources which may be used on the Internet to market your company. The problem is, many business owners don’t use them to the fullest extent possible. In this case, it could be said that a poor experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within the standing management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a client referral, it’s extremely important to follow up with them to help make sure that they are content with the service they get. But some business owners appear to think that simply as a referral is a good review, it does not necessarily mean anything else. If someone leaves a bad review, you might wind up missing a great chance to get more referrals.
If you want to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there isn’t any such thing as the perfect review? It may be a good idea to use other popular business review websites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool like Google Places is to supply an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you can just make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow individuals to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t need to do anything. Simply accept the fact that people will leave reviews and bear in mind that they are doing this on a voluntary basis.
You will, of course, would like to check into whether your online reputation management system supplier offers any extra services. For example, some of these business owners provide software to help businesses manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it is not likely that lots of folks will be interested in using it.
So if you’re looking to get a poor review chance website up and running, be certain that you find a company that offers a good experience regardless of what the situation is. Do not give them false assurances. And ensure you’re treating every person who comes onto your site with the same respect that you want if they were a client. That can help you have a better experience with each individual, which will translate into a more positive business experience for everyone.