One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent post on Building Client Reputation with a particular Online Review System which I am using. The response that I get every time is generally a positive one. The cause of this is that the vast majority of people who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can not personally provide advice, I will definitely pass along good experience. How do I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from someone else that has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources that may be used on the Internet to promote your business. The problem is, many business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a bad experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the reputation management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a client referral, it is very important to follow up with them to make sure that they are satisfied with the service they receive. But some business owners appear to think that just as a referral is a good review, it does not necessarily imply anything else. If a person leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you would like to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the perfect review? It might be a great idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way that it is possible to use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, naturally, want to look into whether or not your online reputation management system supplier offers any additional services. For example, some of these business owners provide software to help companies manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it’s not probable that lots of folks will be interested in using it.
So if you’re interested in getting a bad review chance website up and running, be certain that you find a company that offers a good experience regardless of what the situation is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your site with the same respect that you want if they were a client. That will help you have a better experience with every person, which will translate into a more positive business experience for everybody.