One of the things which I do every day is to send an email to my list asking them if they have seen my recent article on Building Customer Reputation with a specific Online Review System that I am using. The answer that I get every time is usually a positive one. The reason for this is that the vast majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally provide guidance, I will definitely pass along good experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is straightforward: both of them are free resources that may be used on the Internet to promote your business. The problem is, many business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a poor experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their standing management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it’s extremely important to follow up with them to help make sure they are content with the service they get. But some business owners seem to think that just as a referral is a fantastic review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you want to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the perfect review? It may be a great idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your company or website.
The way which it is possible to use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you can just make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An online reputation management tool like this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t have to do anything. Just accept the fact that people will leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system supplier offers any additional services. For example, some of these business owners provide software to help businesses manage reviews. While it’s a wonderful piece of software, if it’s only available to business owners, it’s not probable that many people will be interested in using it.
So if you’re looking to get a poor review chance website up and running, be certain that you find a company that offers a good experience regardless of what the circumstance is. Do not give them false assurances. And make sure you’re treating every person who comes onto your site with the exact same respect that you want if they were a client. That can help you have a better experience with each individual, which will translate into a more favorable business experience for everybody.