One of the things that I do every day is to send an email to my list asking them if they have seen my recent post on Building Client Reputation with a particular Online Review System which I am using. The response that I get every time is usually a positive one. The reason for this is that the vast majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can not personally offer guidance, I will definitely pass along great experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is straightforward: both of them are free resources which may be used on the Internet to promote your business. The problem is, many small business owners don’t use them to the fullest extent possible. In this case, it could be said that a bad experience is better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it is extremely important to follow up with them to help make sure they are satisfied with the service they get. But some business owners seem to think that simply because a referral is a fantastic review, it does not necessarily mean anything else. If a person leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you would like to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the perfect review? It may be a good idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way that it is possible to use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you can just make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, of course, would like to check into whether or not your online reputation management system supplier offers any additional services. For instance, some of these business owners provide applications to help companies manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it’s not probable that lots of people will be interested in using it.
So if you’re looking to get a poor review chance website up and running, make sure that you find a company that provides a good experience regardless of what the situation is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your site with the exact same respect that you want if they were a client. That can help you have a better experience with each individual, which will translate into a more positive business experience for everybody.