One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent post on Building Client Reputation with a specific Online Review System that I am using. The response that I get every time is usually a positive one. The reason for this is that the vast majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can’t personally offer advice, I will definitely pass along good experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person who has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is simple: both of these are free resources that can be used on the world wide web to market your company. The issue is, many small business owners don’t use them to the fullest extent possible. In cases like this, it might be said that a bad experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their standing management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it’s extremely important to follow up with them to make sure they are content with the service they get. But some business owners seem to think that just because a referral is a good review, it does not necessarily mean anything else. If someone leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you want to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the ideal review? It might be a great idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you can just make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Simply accept the fact that people will leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, naturally, want to look into whether or not your online reputation management system provider provides any extra services. For instance, some of the business owners provide applications to help companies manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it’s not probable that lots of people will be interested in using it.
So if you’re looking to get a poor review chance website up and running, make sure that you find a company that offers a fantastic experience regardless of what the situation is. Do not give them false assurances. And ensure that you’re treating every person who comes onto your website with the exact same respect that you want if they were a client. That will help you have a better experience with every person, which will translate into a more positive business experience for everyone.