One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Client Reputation with a specific Online Review System that I am using. The answer that I get every time is generally a positive one. The cause of this is that the huge majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally offer guidance, I can definitely pass along great experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources that can be used on the world wide web to promote your business. The problem is, many small business owners don’t utilize them to the fullest extent possible. In this case, it might be said that a poor experience is better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within the reputation management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it is very important to follow up with them to make sure that they are content with the service they receive. But some business owners appear to think that simply as a referral is a fantastic review, it doesn’t necessarily imply anything else. If a person leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you want to use an internet customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the perfect review? It may be a good idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t need to do anything. Just accept the fact that people are going to leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, of course, would like to check into whether or not your online reputation management system provider provides any extra services. For instance, some of the business owners offer software to help companies manage reviews. While it’s a nice bit of software, if it is only available to business owners, it is not likely that lots of folks will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, make sure that you find an organization that offers a fantastic experience regardless of what the situation is. Do not give them false assurances. And make sure you’re treating every person who comes onto your site with the exact same respect that you want if they were a customer. That can help you have a better experience with every individual, which will translate into a more favorable business experience for everybody.