One of the things which I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Customer Reputation with a particular Online Review System that I am using. The response that I get every time is generally a positive one. The reason for this is that the vast majority of those who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can’t personally offer guidance, I can definitely pass along great experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources that may be used on the Internet to market your company. The problem is, many small business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a poor experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their reputation management program. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it is extremely important to follow up with them to make sure they are satisfied with the service they get. But some business owners seem to think that just as a referral is a good review, it does not necessarily imply anything else. If someone leaves a bad review, you could end up missing a great chance to get more referrals.
If you would like to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the perfect review? It might be a great idea to use other popular business review websites instead. By doing so, you’re giving your clients the option of leaving their own review on your business or website.
The way which it is possible to use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your site by installing a nanny website manager support. An online reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and bear in mind they’re doing so on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system supplier offers any additional services. By way of example, some of the business owners offer applications to help companies manage reviews. While it’s a wonderful piece of software, if it is only available to business owners, it’s not likely that many folks will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, make sure that you find an organization that offers a good experience regardless of what the situation is. Do not give them false assurances. And ensure you’re treating every person who comes onto your site with the same respect that you would if they were a customer. That can allow you to have a better experience with every individual, which will translate into a more positive business experience for everyone.