One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent article on Building Customer Reputation with a particular Online Review System that I am using. The response that I get each time is usually a positive one. The cause of this is that the vast majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can’t personally offer advice, I can definitely pass along great experience. How can I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in business for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is straightforward: both of them are free resources that can be used on the world wide web to promote your business. The issue is, many small business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a bad experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their standing management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a client referral, it is extremely important to follow up with them to make sure that they are content with the service they receive. But some business owners seem to think that simply as a referral is a good review, it does not necessarily imply anything else. If someone leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you would like to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the ideal review? It may be a great idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you can just make it possible for people to leave reviews on your website by installing a nanny website manager support. An online reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t have to do anything. Simply accept the fact that people will leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system supplier provides any extra services. By way of example, some of these business owners offer applications to help companies manage reviews. While it’s a nice bit of software, if it is only available to business owners, it’s not probable that lots of folks will be interested in using it.
So if you’re looking to get a poor review chance website up and running, make certain that you find an organization that offers a good experience no matter what the situation is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your site with the same respect that you would if they were a client. That will allow you to have a better experience with each person, which will translate into a more positive business experience for everybody.