One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent post on Building Customer Reputation with a particular Online Review System that I am using. The answer that I get every time is usually a positive one. The cause of this is that the huge majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can’t personally offer advice, I can definitely pass along great experience. How can I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else who has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources which can be used on the Internet to market your company. The issue is, many business owners don’t utilize them to the fullest extent possible. In cases like this, it could be said that a poor experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within their standing management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it is very important to follow up with them to help make sure that they are content with the service they receive. But some business owners appear to think that simply because a referral is a good review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you might wind up missing a great chance to get more referrals.
If you want to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there isn’t any such thing as the perfect review? It might be a good idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way which it is possible to use an online reputation management tool like Google Places is to supply an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you can just make it possible for people to leave reviews on your website by installing a nanny website manager service. An online reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Just accept the fact that people are going to leave reviews and bear in mind they’re doing this on a voluntary basis.
You will, of course, want to check into whether or not your online reputation management system provider provides any extra services. For instance, some of the business owners offer software to help companies manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it is not likely that lots of people will be interested in using it.
So if you’re looking to get a poor review chance website up and running, make sure that you find a company that provides a good experience regardless of what the situation is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your website with the same respect that you would if they were a customer. That will allow you to have a better experience with each individual, which will translate into a more positive business experience for everybody.