One of the things that I do every day is to send an email to my list asking them if they have seen my recent post on Building Client Reputation with a particular Online Review System that I am using. The response that I get every time is usually a positive one. The reason for this is that the vast majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can not personally provide advice, I will definitely pass along good experience. How can I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from another person who has been in operation for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources that may be used on the world wide web to promote your business. The problem is, many business owners don’t use them to the fullest extent possible. In this case, it might be said that a poor experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their standing management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it is extremely important to follow up with them to help make sure that they are content with the service they get. But some business owners seem to think that simply because a referral is a fantastic review, it doesn’t necessarily imply anything else. If a person leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you want to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the perfect review? It might be a great idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your site. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and bear in mind they’re doing this on a voluntary basis.
You will, naturally, want to check into whether or not your online reputation management system provider offers any extra services. For instance, some of these business owners provide applications to help companies manage reviews. While it’s a nice bit of software, if it is only available to business owners, it is not likely that lots of people will be interested in using it.
So if you’re looking to get a poor review chance website up and running, be sure that you find an organization that offers a good experience no matter what the circumstance is. Do not give them false assurances. And make sure that you’re treating every person who comes onto your site with the exact same respect that you want if they were a client. That will help you have a better experience with every individual, which will translate into a more positive business experience for everyone.