One of the things that I do every day is to send an email to my list asking them if they have seen my recent article on Building Client Reputation with a particular Online Review System which I am using. The answer that I get each time is usually a positive one. The cause of this is that the huge majority of those who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can’t personally provide guidance, I can definitely pass along great experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is simple: both of these are free resources that can be used on the world wide web to promote your business. The problem is, many small business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a bad experience is better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it is very important to follow up with them to make sure they are content with the service they receive. But some business owners appear to think that simply because a referral is a good review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you want to use an internet customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the perfect review? It might be a great idea to use other popular business review websites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way that it is possible to use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your company. You may either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t have to do anything. Simply accept the fact that people will leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, naturally, would like to check into whether your online reputation management system provider offers any extra services. By way of instance, some of these business owners provide applications to help businesses manage reviews. While it’s a nice bit of software, if it is only available to business owners, it’s not probable that many folks will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, make sure that you find an organization that offers a good experience regardless of what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your site with the same respect that you would if they were a customer. That can help you have a better experience with each person, which will translate into a more positive business experience for everyone.