One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Client Reputation with a specific Online Review System which I am using. The answer that I get each time is generally a positive one. The cause of this is that the huge majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can not personally provide guidance, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of these are free resources which may be used on the Internet to promote your business. The problem is, many small business owners don’t utilize them to the fullest extent possible. In this case, it might be said that a bad experience is better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within the standing management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a client referral, it is extremely important to follow up with them to help make sure they are satisfied with the service they get. But some business owners appear to think that just as a referral is a good review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you would like to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the perfect review? It might be a great idea to use other popular business review websites instead. By doing so, you’re giving your clients the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, naturally, would like to check into whether your online reputation management system provider provides any extra services. For example, some of the business owners provide software to help companies manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it is not likely that many people will be interested in using it.
So if you’re looking to get a poor review chance website up and running, be sure that you find a company that offers a fantastic experience regardless of what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your site with the exact same respect that you want if they were a customer. That can allow you to have a better experience with every person, which will translate into a more positive business experience for everyone.