One of the things which I do every day is to send an email to my list asking them if they have seen my recent post on Building Client Reputation with a specific Online Review System which I am using. The answer that I get every time is usually a positive one. The reason for this is that the huge majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can’t personally offer guidance, I can definitely pass along good experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else that has been in operation for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources which can be used on the Internet to promote your business. The problem is, many business owners don’t use them to the fullest extent possible. In this case, it might be said that a poor experience is better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their reputation management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a client referral, it’s extremely important to follow up with them to make sure that they are content with the service they receive. But some business owners appear to think that simply because a referral is a good review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you want to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the ideal review? It may be a good idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, of course, would like to look into whether your online reputation management system supplier offers any extra services. By way of instance, some of the business owners provide applications to help companies manage reviews. While it’s a wonderful piece of software, if it is only available to business owners, it is not probable that lots of people will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, make sure that you find a company that provides a fantastic experience no matter what the circumstance is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your site with the same respect that you would if they were a client. That will allow you to have a better experience with each person, which will translate into a more positive business experience for everybody.