One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent article on Building Client Reputation with a particular Online Review System which I am using. The answer that I get each time is generally a positive one. The reason for this is that the huge majority of those who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally provide guidance, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from another person who has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources that can be used on the world wide web to promote your business. The problem is, many small business owners don’t use them to the fullest extent possible. In this case, it might be said that a bad experience is better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within their standing management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it is very important to follow up with them to help make sure that they are satisfied with the service they receive. But some business owners appear to think that simply as a referral is a fantastic review, it does not necessarily mean anything else. If a person leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you want to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the ideal review? It might be a good idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool such as Google Places is to supply an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you can just make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Just accept the fact that people are going to leave reviews and bear in mind they’re doing so on a voluntary basis.
You will, of course, want to check into whether your online reputation management system provider offers any additional services. By way of instance, some of the business owners offer software to help companies manage reviews. While it’s a nice piece of software, if it is only available to business owners, it’s not likely that lots of people will be interested in using it.
So if you’re looking to get a bad review chance website up and running, make sure that you find an organization that offers a fantastic experience regardless of what the situation is. Do not give them false assurances. And ensure that you’re treating every person who comes onto your website with the exact same respect that you would if they were a customer. That can allow you to have a better experience with every individual, which will translate into a more positive business experience for everyone.