One of the things that I do every day is to send an email to my list asking them if they have seen my recent post on Building Customer Reputation with a particular Online Review System that I am using. The answer that I get every time is usually a positive one. The reason for this is that the huge majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can not personally offer advice, I can definitely pass along good experience. How can I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources which can be used on the world wide web to market your company. The issue is, many business owners don’t use them to the fullest extent possible. In this case, it could be said that a bad experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within the standing management program. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it is extremely important to follow up with them to make sure they are content with the service they receive. But some business owners appear to think that just because a referral is a good review, it does not necessarily imply anything else. If someone leaves a bad review, you could end up missing a terrific chance to get more referrals.
If you want to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there isn’t any such thing as the ideal review? It might be a great idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your site by installing a nanny website manager support. An internet reputation management tool like this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t have to do anything. Just accept the fact that people are going to leave reviews and bear in mind that they are doing this on a voluntary basis.
You will, of course, want to look into whether your online reputation management system supplier offers any extra services. For example, some of these business owners offer applications to help companies manage reviews. While it’s a nice bit of software, if it is only available to business owners, it is not likely that lots of people will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, be sure that you find a company that provides a good experience regardless of what the circumstance is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your website with the exact same respect that you want if they were a customer. That will help you have a better experience with each person, which will translate into a more positive business experience for everybody.