One of the things which I do every day is to send an email to my list asking them if they have seen my recent post on Building Customer Reputation with a particular Online Review System which I am using. The response that I get each time is usually a positive one. The cause of this is that the vast majority of people who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can not personally provide guidance, I can definitely pass along good experience. How do I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in business for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources that may be used on the world wide web to promote your business. The issue is, many business owners don’t utilize them to the fullest extent possible. In this case, it might be said that a poor experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within the reputation management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it’s extremely important to follow up with them to help make sure that they are content with the service they get. But some business owners appear to think that simply because a referral is a fantastic review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you want to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the perfect review? It might be a good idea to use other popular business review websites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way which it is possible to use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Just accept the fact that people will leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, of course, want to check into whether your online reputation management system provider offers any additional services. For instance, some of the business owners offer software to help companies manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it is not likely that many folks will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, be sure that you find a company that offers a fantastic experience regardless of what the situation is. Do not give them false assurances. And ensure that you’re treating every person who comes onto your website with the exact same respect that you want if they were a client. That can allow you to have a better experience with each individual, which will translate into a more positive business experience for everyone.