One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Customer Reputation with a particular Online Review System which I am using. The response that I get every time is generally a positive one. The cause of this is that the vast majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in a previous post on the matter:
“Even if I can not personally offer guidance, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person who has been in business for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources which may be used on the Internet to promote your business. The problem is, many small business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a poor experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a client referral, it is very important to follow up with them to make sure that they are content with the service they receive. But some business owners seem to think that just as a referral is a good review, it does not necessarily imply anything else. If a person leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you would like to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the ideal review? It may be a great idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool such as Google Places is to supply an additional feature that allows people to leave reviews about your company. You may either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Just accept the fact that people are going to leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, of course, want to check into whether your online reputation management system supplier provides any additional services. For example, some of these business owners offer software to help companies manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it’s not likely that many people will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, be certain that you find an organization that provides a fantastic experience no matter what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your site with the same respect that you would if they were a client. That will help you have a better experience with each person, which will translate into a more favorable business experience for everybody.