One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Client Reputation with a specific Online Review System which I am using. The response that I get each time is usually a positive one. The cause of this is that the huge majority of those who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can not personally offer guidance, I will definitely pass along good experience. How can I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources which may be used on the Internet to promote your business. The issue is, many business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a poor experience is better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a client referral, it is extremely important to follow up with them to make sure that they are content with the service they receive. But some business owners seem to think that just because a referral is a good review, it does not necessarily mean anything else. If someone leaves a bad review, you could end up missing a great chance to get more referrals.
If you want to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the perfect review? It might be a good idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool like Google Places is to supply an additional feature which allows people to leave reviews about your company. You can either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t have to do anything. Just accept the fact that people are going to leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, naturally, want to look into whether your online reputation management system provider provides any extra services. For example, some of these business owners provide applications to help businesses manage reviews. While it’s a nice bit of software, if it is only available to business owners, it is not probable that many folks will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, be sure that you find a company that offers a fantastic experience regardless of what the situation is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your website with the exact same respect that you want if they were a customer. That will help you have a better experience with each person, which will translate into a more favorable business experience for everyone.