One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent post on Building Client Reputation with a particular Online Review System that I am using. The answer that I get each time is generally a positive one. The reason for this is that the vast majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally provide guidance, I will definitely pass along great experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of these are free resources that can be used on the world wide web to promote your business. The issue is, many small business owners don’t use them to the fullest extent possible. In cases like this, it might be said that a poor experience is far better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the standing management program. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it’s very important to follow up with them to make sure that they are satisfied with the service they get. But some business owners appear to think that simply as a referral is a fantastic review, it does not necessarily mean anything else. If someone leaves a bad review, you might wind up missing a great chance to get more referrals.
If you want to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the ideal review? It may be a good idea to use other popular business review websites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you can just make it possible for people to leave reviews on your site by installing a nanny website manager support. An internet reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Just accept the fact that people will leave reviews and bear in mind that they are doing this on a voluntary basis.
You will, naturally, want to check into whether or not your online reputation management system provider offers any additional services. By way of example, some of the business owners offer applications to help companies manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it’s not probable that lots of folks will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, be sure that you find a company that offers a good experience regardless of what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your site with the exact same respect that you would if they were a customer. That can allow you to have a better experience with each individual, which will translate into a more positive business experience for everybody.