One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Client Reputation with a particular Online Review System which I am using. The response that I get every time is usually a positive one. The reason for this is that the huge majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can’t personally offer guidance, I will definitely pass along good experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in business for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of these are free resources that may be used on the Internet to promote your business. The issue is, many business owners don’t use them to the fullest extent possible. In this case, it might be said that a bad experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their standing management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it’s very important to follow up with them to help make sure that they are satisfied with the service they get. But some business owners appear to think that just as a referral is a good review, it does not necessarily mean anything else. If someone leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you want to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in circumstances where there is no such thing as the ideal review? It might be a great idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way which it is possible to use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you could just make it possible for people to leave reviews on your site by installing a nanny website manager support. An online reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your site. You won’t need to do anything. Just accept the fact that people are going to leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system supplier provides any extra services. By way of example, some of the business owners offer applications to help companies manage reviews. While it’s a wonderful piece of software, if it’s only available to business owners, it’s not likely that lots of people will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, be certain that you find an organization that provides a fantastic experience regardless of what the situation is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your website with the same respect that you would if they were a client. That can help you have a better experience with every person, which will translate into a more positive business experience for everyone.