One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent article on Building Client Reputation with a particular Online Review System which I am using. The answer that I get every time is usually a positive one. The reason for this is that the vast majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally provide advice, I will definitely pass along great experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in operation for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources that can be used on the Internet to promote your business. The issue is, many small business owners don’t use them to the fullest extent possible. In cases like this, it might be said that a bad experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their standing management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it is extremely important to follow up with them to help make sure they are satisfied with the service they receive. But some business owners seem to think that simply because a referral is a good review, it does not necessarily mean anything else. If someone leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you want to use an internet customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the ideal review? It may be a great idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your company. You can either require visitors to create their own profile or you could just make it possible for people to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool like this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t have to do anything. Simply accept the fact that people will leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, naturally, want to look into whether your online reputation management system supplier offers any extra services. By way of instance, some of the business owners provide applications to help businesses manage reviews. While it’s a wonderful piece of software, if it’s only available to business owners, it’s not probable that many people will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, make sure that you find a company that provides a good experience no matter what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your website with the same respect that you want if they were a customer. That will allow you to have a better experience with every individual, which will translate into a more favorable business experience for everybody.