One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent post on Building Client Reputation with a particular Online Review System that I am using. The answer that I get each time is usually a positive one. The cause of this is that the vast majority of those who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can not personally offer guidance, I will definitely pass along good experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person who has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources which can be used on the Internet to market your company. The problem is, many small business owners don’t use them to the fullest extent possible. In this case, it might be said that a bad experience is better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their standing management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a customer referral, it is extremely important to follow up with them to help make sure they are satisfied with the service they receive. But some business owners appear to think that just as a referral is a fantastic review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the ideal review? It may be a great idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your company or website.
The way which it is possible to use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without needing to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and bear in mind they’re doing so on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system provider provides any additional services. For example, some of these business owners offer applications to help businesses manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it is not probable that lots of folks will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, make sure that you find an organization that provides a fantastic experience no matter what the circumstance is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your site with the same respect that you would if they were a customer. That will allow you to have a better experience with each individual, which will translate into a more favorable business experience for everyone.