One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent post on Building Customer Reputation with a particular Online Review System which I am using. The answer that I get each time is generally a positive one. The reason for this is that the huge majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in a previous post on the matter:
“Even if I can’t personally provide advice, I can definitely pass along good experience. How can I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else who has been in business for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources that can be used on the Internet to market your company. The problem is, many business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a bad experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the reputation management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it is extremely important to follow up with them to help make sure that they are content with the service they get. But some business owners appear to think that just as a referral is a fantastic review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you would like to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the perfect review? It may be a good idea to use other popular business review websites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your site. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system supplier offers any additional services. For example, some of the business owners offer software to help businesses manage reviews. While it’s a wonderful piece of software, if it’s only available to business owners, it is not likely that many folks will be interested in using it.
So if you’re looking to get a bad review chance website up and running, be sure that you find an organization that offers a good experience regardless of what the situation is. Do not give them false assurances. And ensure you’re treating every person who comes onto your site with the exact same respect that you want if they were a client. That will allow you to have a better experience with every person, which will translate into a more positive business experience for everybody.