One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Customer Reputation with a particular Online Review System which I am using. The answer that I get every time is usually a positive one. The cause of this is that the vast majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can not personally provide advice, I can definitely pass along great experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from another person who has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources that may be used on the world wide web to promote your business. The issue is, many business owners don’t utilize them to the fullest extent possible. In this case, it might be said that a poor experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their reputation management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it’s very important to follow up with them to make sure they are satisfied with the service they get. But some business owners appear to think that just because a referral is a fantastic review, it doesn’t necessarily imply anything else. If a person leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you want to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the ideal review? It might be a great idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool like Google Places is to supply an additional feature that allows people to leave reviews about your company. You may either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool like this will allow people to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and bear in mind they’re doing so on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system provider provides any additional services. For example, some of the business owners provide applications to help companies manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it is not likely that lots of people will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, make sure that you find an organization that offers a good experience no matter what the situation is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your site with the same respect that you would if they were a client. That can allow you to have a better experience with each person, which will translate into a more positive business experience for everyone.