One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent post on Building Customer Reputation with a particular Online Review System which I am using. The response that I get every time is usually a positive one. The reason for this is that the huge majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can’t personally provide guidance, I can definitely pass along good experience. How can I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources which may be used on the world wide web to market your company. The problem is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it could be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within their reputation management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it’s very important to follow up with them to help make sure that they are satisfied with the service they get. But some business owners appear to think that simply because a referral is a fantastic review, it doesn’t necessarily imply anything else. If a person leaves a bad review, you could end up missing a great chance to get more referrals.
If you want to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the perfect review? It may be a good idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you can just make it possible for people to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool like this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Simply accept the fact that people will leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, of course, want to look into whether your online reputation management system provider provides any extra services. For example, some of these business owners provide software to help companies manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it’s not likely that lots of people will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, make sure that you find an organization that offers a good experience regardless of what the circumstance is. Do not give them false assurances. And ensure that you’re treating every person who comes onto your website with the same respect that you want if they were a customer. That can allow you to have a better experience with every individual, which will translate into a more positive business experience for everybody.