One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Customer Reputation with a specific Online Review System that I am using. The answer that I get every time is generally a positive one. The cause of this is that the vast majority of people who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can not personally provide guidance, I will definitely pass along great experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in business for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources which can be used on the Internet to promote your business. The problem is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it might be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within the reputation management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it’s extremely important to follow up with them to make sure that they are content with the service they get. But some business owners appear to think that just because a referral is a fantastic review, it does not necessarily imply anything else. If a person leaves a bad review, you might wind up missing a great chance to get more referrals.
If you want to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the ideal review? It may be a great idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your business or website.
The way that it is possible to use an online reputation management tool like Google Places is to supply an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system provider provides any extra services. For example, some of the business owners offer applications to help companies manage reviews. While it’s a wonderful piece of software, if it is only available to business owners, it’s not probable that lots of folks will be interested in using it.
So if you’re looking to get a bad review chance website up and running, make certain that you find a company that offers a fantastic experience no matter what the circumstance is. Do not give them false assurances. And ensure that you’re treating every person who comes onto your website with the same respect that you would if they were a client. That will help you have a better experience with each person, which will translate into a more positive business experience for everyone.