One of the things that I do every day is to send an email to my list asking them if they have seen my recent post on Building Customer Reputation with a particular Online Review System which I am using. The answer that I get each time is usually a positive one. The reason for this is that the vast majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can’t personally provide advice, I can definitely pass along good experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in business for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources which may be used on the Internet to promote your business. The problem is, many business owners don’t utilize them to the fullest extent possible. In cases like this, it might be said that a bad experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their reputation management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a customer referral, it is extremely important to follow up with them to make sure that they are content with the service they receive. But some business owners seem to think that just as a referral is a good review, it doesn’t necessarily imply anything else. If a person leaves a bad review, you might wind up missing a great chance to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the perfect review? It might be a great idea to use other popular business review websites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way which it is possible to use an online reputation management tool such as Google Places is to supply an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An online reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, naturally, would like to check into whether or not your online reputation management system provider provides any additional services. For example, some of the business owners provide applications to help businesses manage reviews. While it’s a nice piece of software, if it is only available to business owners, it’s not likely that lots of people will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, make certain that you find a company that offers a fantastic experience regardless of what the circumstance is. Do not give them false assurances. And ensure you’re treating every person who comes onto your site with the same respect that you want if they were a customer. That will allow you to have a better experience with every person, which will translate into a more favorable business experience for everyone.